Returns & Refunds Policy
Jewelry by nature is a wear and tear product. All Jewelry requires gentle handling. Never try to pull or stretch any piece in a bid to remove it from your body. This kind of handling will in almost all cases damage your jewelry. Our clasps are designed to twist open with ease. Our jewelry is, to a degree, water resistant this does not mean water proof. Showering, swimming or having our jewelry submerged in water for long periods of time will cause damage.
We will not be responsible for the mishandling of jewelry highlighted above that was purchased via our website or at a vendor show.
However should it arise that the purchased jewelry was defective or had physically failed as a result of the glue used losing its bond, or a magnet pulled itself out of its casing. Then we will gladly fix the defective piece up to 90 days after purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for shipping costs of the product back to the Pearl & Stone. Once we have received the returned product and we are satisfied with its condition, only then will we initiate a refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time, allow for 14 days, before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items and discount codes used in purchase (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any purchase using a discount code will not qualify for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com for details or Mail to PO Box. 472, Getzville, NY, 14068
To return your product, you should mail your product to: PO Box. 472, Getzville, NY, 14068
You will be responsible for paying for your own shipping costs for returning your item. This MUST include a tracking number or your refund will be null and void. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All sales at vendor shows are final. However should our product suffer a failure within 30 days of purchase we will offer a replacement. Please contact us at the firstname.lastname@example.org