Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for shipping costs of the product back to the Pearl & Stone. Once we have received the returned product and we are satisfied with its condition, only then will we initiate a refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time, allow for 14 days, before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thepearlandstone@outlook.com.
Sale items and discount codes used in purchase (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any purchase using a discount code will not qualify for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thepearlandstone@outlook.com and send your item to: 573 Cottonwood Dr, Williamsville, New York, US 14221.
Shipping
To return your product, you should mail your product to:
573 Cottonwood Dr, Williamsville, New York, US 14221
You will be responsible for paying for your own shipping costs for returning your item. This MUST include a tracking number or your refund will be null and void. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Vendor Shows
All sales at vendor shows are final.